Florist Express
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Florist Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florist Express has 1.3 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website.
Cons: Customer service, Delivery time, No one contacted me.Most users ask Florist Express for the refund as a solution to their issues.
View full overview ›
Florist Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florist Express has 1.3 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Website.
Cons: Customer service, Delivery time, No one contacted me.Most users ask Florist Express for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Florist Express Media
Anonymous
Bengaluru, Karnataka
Too worst
They have not sent the order and not responding for the call and mails. All my expectation got evaporated. Never cheat people like this .Worst Website ever seen Not able to track my order and cancel as well and its too expensive. Charging more for delivery at specific time is worst thing when not able to deliver on time. People should not encourage these type of websites. Please be careful while using these websites. worst worst website. Florist express : Improve your customer support or flexibility to support customer. Otherwise don't cheat people simply by giving beliefs. No one is responding for online chat as well. never get cheated by these kind of cheaters
Reason of review:
Poor customer service
Yati
Ahmedabad, Gujarat
Worst service along with incompitent staff
Rating Details
Wrong name mentioned in my birthday cake. Birthday wishes was written in greeting in bad handwriting along with unknown sender's.
Reason of review:
Not as described/ advertised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, Delhi
Florist Express Delivery Service Review from Delhi, Delhi
Rating Details
This is an *** company .dont go for it at any cost....i got cheated .i ordred a cake fo ma nephewws birthday.one guy called nikhil was attndng ma ordr.he said he vil delivr on time.afterwads on the birthday he called and said he cudnt deliver.i was quite angry.his bloody reply was lik not to torture him he wud apologise...*** ***..this is such a bad dumb ***.do tk action against these kinda online cheaters .friends.be aware of this bloody ***
Reason of review:
Problem with delivery
1 comment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delhi, Delhi
Short Review on June&nbs-04:00;19,&nbs-04:00;2016
Rating Details
Dont go for these kinda cheaters.friends b aware of uaself.dnt let tes *** cheat u
Anonymous
Brea, California
Not delivered on time; poor customer service
Rating Details
I won't do business with this company again. I needed a last minute same-day flower delivery. According their website, orders placed before 3pm still qualify for same-day delivery. I choose the arrangement and submit the order shortly before 3pm. I received an email confirmation verifying the same-day delivery of the flowers. The flowers don't end up being delivered until the afternoon of the next. Customer service was incredibly unhelpful. The customer service rep maintained that I placed the order after 3pm (which is not the case) and that their system did not finish processing the order until 3:11pm. This also contradicts the order confirmation I received from hem. The rep offered 50% off my next order, but I have no reason to trust this company again. I needed their service for same-day delivery. If I wanted the flowers to arrive the next day I would have picked them up myself from the florist. Don't bother with their email support. It seems they'll give you one response and then not respond to any of your replies back. This company has terrible reviews on various websites; I should have done more research beforehand.
Loss:
$65
Cons:
- Unprofessionalism
- Customer service
- Delivery time
Reason of review:
Problem with delivery
Preferred solution: Full refund
Lumen Mnn
Order never delivered
I placed an order before Mothers Day to be delivered the Friday before so I could avoid the rush and mom-in-law could enjoy them for the whole weekend. I immediately got a receipt plus a 'ping' from Amex that the charge went through. Monday after Mothers Day I asked Mom if she ever got the flowers? "No, what flowers?" was her response! I was so miffed as I never received notice of a delay. I immediately called the company and was on hold for 15 mins and gave up. (I also put in a dispute with Amex)I also emailed TWICE. At last, 2 whole days later I get a response that they will send them now, I just need to approve it and they will give me 50% off the next order. The damage has been done, why would I want the flowers now? DO NOT DO BUSINESS WITH THESE PEOPLE! I can't help but wonder if I hadn't asked her if she got the flowers and then "called them" would they have taken the money with no product??? There are many instances I can think of as to where I would never know that my gift was not sent. A funeral comes to mind right off the bat. GRRRRRR
Loss:
$72
Reason of review:
Problem with delivery
Preferred solution: Full refund
Anonymous
Euless, Texas
Review in Flowers / Florist category from Euless, Texas
I have order two days earlier called and this company is full of *** do not order anything from them if you want to give something heart felt do not use these *** it's a scam just say the word scam they hang up three days still no flowers if i can find the *** lying *** that said yes there on the way really just do what you say you would do they wait for you to give up but i will get mine.
Anonymous
Discovery Bay, California
Flowers Review
Rating Details
I order my flowers on sunday day. The crs said that the flowers, will be delivered on monday. My bro call me and say the flowers come. I call back to flower express, they gave me more problems they wasn't helpful disrespectful the did not care about flowers at all. I had call about 7 times. The flowers was delivered to my bro home dry and broken. '
Reason of review:
Damaged or defective
Anonymous
Scottsdale, Arizona
TOTAL SCAM DONT ORDER FROM THESE GUYS
Rating Details
Total SCAM DO NOT USE THESE COMPANY. I ordered an arrangement and I never got any confirmation but my credit card was charged for $70 I called the 800 number and after 35 minutes on hold the operator was not able to find my order, after 25 minutes she did find it, she told me that they have the order, then I asked her "why did I got charge of 70 dlls if my arrangement was suppose to be 49.99?" she telled me that was the fees I notice when I place the order that the arrangement was 39.99 and the delivery for that they was only 9.99. of course the operator said that the fees were that extra 30 dll. bottom line I WIL NOT RECOMEND THESE, STAY AWAY FROM THESE COMPANY.
Loss:
$70
Cons:
- Unprofessionalism
Reason of review:
Poor customer service
Preferred solution: Price reduction
Anusha Qna
Oakland, California
Beautiful in Blue Premium flowers and vase were a disgrace.
Rating Details
Order flowers for a funeral. Substitute flowers were sent and substitute vase without getting my permission. Actual flowers and vase were nothing like the picture. I saw it myself at the funeral and was angry, because I could not take a picture at that time and was totally embarrassed with the displayed flowers which looked like some just threw some flowers in a vase. I paid $107.00 which included a $4.99 delivery fee. Will never used this company again or recommend it. They offered me a $10 refund or 20% off my next order. Do you believe that?
Loss:
$107
Cons:
- No one contacted me
- Customer service
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
Anonymous
New Jersey, United States
Flowers Not Delivered!
Rating Details
I ordered flowers the Saturday before Easter. Had flowers scheduled to be delivered to a business on Easter Sunday. Had to pay extra for weekend delivery, which I was ok with. Waiting for a phone call or text from the recipient to see how excited she would be and that never came. At 4pm on Easter Sunday, I contacted Florist Express and they told me Sunday delivery was not guaranteed. So my question is, why have it as an available option to choose, if its not guaranteed. They said they could deliver it the next day, on Monday, with an apology letter. I said that kind of defeats the purpose of sending Easter flowers! The representative could not give me a good reason as to why the flowers were not guaranteed to be delivered on Sunday, other than that the local florist may be closed. Which she called, and received no answer. Well if the local florist is closed on Sunday, then don't have the option to pick and choose flowers to be delivered to a specific business in that area on Sunday! This really pissed me off. I did receive a full refund; however, I will never use them again and will never recommend them be used. DO NOT USE THIS COMPANY!
Reason of review:
Problem with delivery
Anonymous
Stockton, California
Flowers Review
No words this is a scam I'am so upset not the right flowers weren't delivered on right day and message was not put with no name who's was from sounds to me everyone needs to find a new florist never in my life gave I had a harder time trying to contact some one to straighten this mess out I have left many calls not one person has called me back I feel they are taken advantage of people
Reason of review:
Not as described/ advertised
Anonymous
Milford, Connecticut
WORST COMPANY EVER !!! NEVER DELIVERED FLOWERS !!
Rating Details
Do Not Order from Floral Express, and if you use 1-800-Pro-Flowers - make sure they aren't using Floral Express. I placed an order for my girlfriends birthday with Pro Flowers and they farmed the order out to Floral Express and the flowers never arrived, despite being told TWICE they were out for delivery. How embarrassing that I didn't send flowers to my girlfriend on her birthday. I will NEVER use FLORAL EXPRESS / 1-800-PRO-FLOWERS again - And I hope you don't either. Their service sucks and they apparently lie to the consumers. The only positive side is after the complaint this morning, they DID refund my money, and offered to deliver the flowers - I took the refund - and declined the delivery.
Loss:
$102
Cons:
- Order was never delivered
Reason of review:
Problem with delivery
Preferred solution: Full refund
Anonymous
Coarsegold, California
Flowers never delivered
Placed online order on a Monday (April 6, 2015) for delivery on Tues. by 5 p.m. at the hospital. Never delivered and then they sent a confirmation email that they were delivered. Recipient went home, requested delivery to the home...never delivered...after promised twice that they would be at the home by 12 noon! After about 7 phone calls,to call center that sounds like "India"...finally talked to parent company on Friday (April 10) ... "Pro Flowers" and asked for a refund...still waiting to see if I get that REFUND!!! BAD EXPERIENCE!!! Wouldn't recommend this company at all.
Reason of review:
Problem with delivery
Marilu Tkt
Ordered Same Day Flowers for a Funeral - NEVER DELIVERED
Rating Details
I ordered an upgraded bouquet for my uncle's funeral, since I couldn't be there in person. The order was placed on a Friday within the time limit for a same day delivery. I received a confirmation email and figured everything was fine. The next day, I heard that my bouquet was never received. I called Proflowers/FloristExpress to complain and got a 50% refund. They assured me that they'd try to deliver that day (Saturday) and, if not, definitely by Monday. Guess what? It wasn't delivered on Monday, either! I called customer service again and was given a very scripted, robotic apology from their representative. I canceled the order and was promised a complete refund. This is the second time Proflowers/FloristExpress has failed to deliver my same day flower order. I will NEVER use this company again. I trusted them to help me give comfort to a loved one, and they FAILED.
Loss:
$85
Pros:
- Website
Cons:
- No one contacted me
- Order was never delivered
- Customer service
Reason of review:
Poor customer service
Preferred solution: Let the company propose a solution
1 comment
Mysha Caa
I apologize for the issues you had in regarding your funeral arrangement as we know it did not bring the experience you wanted. Although we cannot bring back the original intended experience please allow me to further be of service to you and create a resolution for you. You can reach me directly via email at socialcs@***.proflowers.com
-Mike
Dejean Wfl
Delta, Ohio
Flowers Review
Rating Details
I send emails.. Calls ... Waiting at phone 45 min ... I don't know why I buy for you guys
Reason of review:
Problem with delivery
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