I ordered flowers for a friends birthday from Florist Express and was unhappy with what was delivered so asked for a refund in regards to their 100% satisfaction claim.I've been waiting for 2 weeks for a response..
Just sent another request.
I understood that what I order may vary slightly, as they state on the website, but the arrangement that was delivered varied greatly (look at the picture)! The overall size difference is quite significant, not to mention the lack of flowers (where are the full size roses I paid for). I am also unable to see a hydrangea, which was one of the main flowers and probably what made this arrangement more expensive than others (my friend said there were 2...) Had I purchased an arrangement that was $30-40, I would feel that what was delivered was fair.
But, I paid $70 + delivery for this arrangement.This order was also placed on a Tuesday with a Friday delivery date - more than enough time to secure the proper flowers.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Flowers Refund
- Review category
- Flowers / Florist
Author wants to be contacted by the company. Learn more ›
You May Also Like
- " spend over 100 bucks for some white roses that looked awful ! First of all the delivery came one hour late to MY GIRLFRIEND job. Then when she received..."
- "I ordered mothers days flowers and when I arrived at the nursing home to visit my very sick mother on the day the roses were drooping so I contacted prestige..."
- "negative zero for a rating if that is possible. For my mothers' funeral I ordered a beautiful arrangement, all white flowers with a crystal/glass cross. What was delivered was..."
- "We ordered in July and did not get till 10-21-2016 Was supposed to be like the 2016's with some new additions. We picked up, no storage, white flooring,..."
- "1990 Chickasha Dr. Pfafftown, NC 27040 October 27, 2016 Patient Relations Wake Forest Baptist Medical Center, Medical Center Boulevard, Winston-Salem, NC 27157 To Whom It May Concern: Let me first say that I have almost..."
- "I ordered this for a 5 year old child's birthday. The item arrived weeks later - nowhere did it disclose on the site that it was coming from CHINA by..."